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Contact Us & Store Locations

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To help us direct your enquiry, please select from the following options.

Customer Service Enquiries
To place an order, return or exchange a product, report damaged or broken goods, report a website issue, update your account details, make a payment, receive a quote or freight estimate - please call, message or email our Customer Service team.

Retail Store Enquiries

For a product enquiry, technical assistance, warranty claims, help with a product setup, stock enquiries, or any other technical assistance, please call your local Carbatec Store, or contact Customer Service who will direct your call accordingly.

CUSTOMER SERVICE
Customer Service

Australia

Message Us
1800 658 111
+61 7 3569 3200
callcentre@carbatec.com.au
8.30am - 5.00pm Monday to Friday 
(Closed Public Holidays)
 

New Zealand

0800 444 329
orders@carbatec.co.nz
8.30am - 5.00pm Monday to Friday 9.00am - 12.00pm Saturday
(Closed: Public Holidays)
Contact Us
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ADELAIDE
Adelaide Store
27 Magill Rd Stepney South Australia 5069
(08) 8362 9111
adelaide@carbatec.com.au
(07) 3890 5280
8.30am - 5.00pm Monday to Friday 8.30am - 12.30pm Saturday
Closed Public Holidays 

Closed Australia Day, Easter, Good Friday, Easter Saturday. Easter Monday, Anzac Day, Christmas Day, Boxing Day, and New Years Day.

BRISBANE
Brisbane Store
128 Ingleston Rd Wakerley Qld 4154
(07) 3390 5888
brisbane@carbatec.com.au
(07) 3890 5280
8.30am - 5.00pm Monday to Friday 8.30am - 12.30pm Saturday
Closed Public Holidays

Closed Australia Day, Easter, Good Friday, Easter Saturday, Easter Monday, Anzac Day, Christmas Day, Boxing Day, and New Years Day.
MELBOURNE
Melbourne Store
80-82 Osborne Ave Springvale Victoria 3171
(03) 8549 9999
melbourne@carbatec.com.au
(07) 3890 5280
8.30am - 5.00pm Monday to Friday
8.30am - 12.30pm Saturday
Closed Public Holidays

Closed Australia Day, Easter, Good Friday, Easter Saturday, Easter Monday, Anzac Day, Christmas Day, Boxing Day, and New Years Day.

SYDNEY
Sydney Store
113 Station Rd Auburn NSW 2144
(02) 9648 6446
sydney@carbatec.com.au
(07) 3890 5280
8.30am - 5.00pm Monday to Friday8.30am - 12.30pm Saturday
Closed Public Holidays

Closed Australia Day, Easter, Good Friday, Easter Saturday, Easter Monday, Anzac Day, Christmas Day, Boxing Day, and New Years Day.
PERTH
Perth Store
1/168 Balcatta Rd Balcatta WA 6021
(08) 6143 5788
perth@carbatec.com.au
(07) 3890 5280
8.30am - 5.00pm Monday to Friday8.30am - 12.30pm Saturday
Closed Public Holidays

Closed Australia Day, Easter, Good Friday, Easter Saturday, Easter Monday, Anzac Day 25th April & Monday 27th April, Christmas Day, Boxing Day, and New Years Day.
HOBART 
Hobart Store
17 Farley Street Glenorchy Tasmania 7010
(03) 6272 8881
hobart@carbatec.com.au
(03) 6272 8826
8.30am - 5.00pm Monday to Friday9.00am - 12.00pm Saturday
Closed Public Holidays

Closed Australia Day, Easter, Good Friday, Easter Saturday, Easter Monday, Anzac Day 25th April & Monday 27th April, Christmas Day, Boxing Day, and New Years Day.
NEW ZEALAND
New Zealand Store
110 Harris Rd East Tamaki Auckland 2163 New Zealand
(09) 274 9454
orders@carbatec.co.nz
(09) 274 9455
8.30am - 5.00pm Monday to Friday and 8.00am - 12.30pm Saturday